Shipping policy

Shipping policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer £2.99 flat rate shipping to UK & IRELAND

We offer free UK & IRELAND shipping for orders over £60.

Shipping option	Estimated delivery time	Price
Option 1	2 to 3 business days	£2.99
Option 2	2 to 3 business days (signed for)	£3.99

International Shipping

We offer international shipping to the following countries: US, Mainland Europe, Saudi Arabia

If your country is not listed please do not hesitate to contact us to sort out a unique shipment.

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. AYA AROMAS is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check the status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 working days of receiving your shipping confirmation email, please contact us at info@ayaaromas.co.uk with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.