Do you have any promotional codes?
Subscribe to our newsletter so you never miss out on any discount codes.
What should I do with my candle glass once it’s finished?
Our candle glasses are all recyclable. We have used them to make cocktails and dalonge coffee. We have a blog post coming out soon on how to upcycle your glasses.
How do I use a wax melt?
Wax melts require a burner. Our melts come in a pack containing 6 cubes. We recommend using a cube at a time on the burner. We will soon be selling burners, stay tuned.
How do I use a reed diffuser?
Remove the stopper and insert the diffuser reeds. We provide 8 reeds per diffuser which is up to the customer whether they use all 8. We recommend using all 8 for bigger spaces. Turn the reed sticks every 1-2 weeks to enjoy the beautiful Aromas.
What are my delivery options?
There are a range of delivery options at checkout. Due to COVID-19 we recommend ordering your product in advance to allow enough time for delivery.
What countries do you deliver to?
We currently deliver to the UK, US & Mainland Europe. If you are outside these jurisdictions and would like to purchase some candles please get in touch and we can organise a unique shipment for you. In the past we have done so for customers in Saudi Arabia.
Why is my delivery taking ages?
Due to COVID-19 there are a number of delays with our delivery courier Royal Mail and Hermes. We recommend waiting up to 14 working days for your orders to be delivered.
How do I make a return?
If there is a problem with your order please email email@example.com. If your item has arrived faulty/broken please provide photographic evidence and we will arrange a replacement or full refund.
Do you provide bespoke candles?
Yes! We absolutely do and loved creating custom candles for clients. We have a gift bag service providing smaller (20CL) candles of your choice in organza bags. We also can create any custom candle, in whatever packaging you are looking for. Please get in touch we'd love to collaborate; firstname.lastname@example.org.
How do I become a stockist?
If you are interested in becoming a stockist please email us at email@example.com.